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Primalsurfboards.com Info Page
written by Mike Laielli (PrimalSurfboards.com)
1.) FAQ's (Frequently Asked Questions)
Q-1: How much will I pay for shipping? Is it worth it?
Answer: $49.00 for surfboards under 6'4" in length (6'3" and under) being shipped to anywhere within the continental United States - $99.00 for surfboards 6'4" to 7'10" in length being shipped to anywhere within the continental United States. For boards bigger than 7'10" and shipping destinations outside the continental U.S., please call (609) 264-1999 or email mike@psurf.com for a special shipping quote.
If you live outside of New Jersey, you qualify for no-sales-tax. This offsets the $49 shipping cost. So, yes. It is financially worth it to pay for shipping.
Q-2: How long will I have to wait for my surfboard to arrive?
Answer: 3 to 5 business days for destinations within the continental U.S. For all other destinations including Puerto Rico and Hawaii please call (609) 264-1999 or email mike@psurf.com for a shipping-time estimate.
Q-3: What if my board arrives damaged?
Answer: We send you a new board, issue you a refund or pay for a repair. The choice is yours. We will need you to do 3 things: 1. Photograph the damage and email the photos to mike@psurf.com. 2. Make the board available for shipping inspectors and 3. Help us to return the damaged board to Primal Surf (all you have to do is put the board back in the box, seal it, attached provided shipping labels and make the package available to be picked up). You, the customer, are NOT responsible for return shipping costs in the case of shipping damage.
Q-4: Is there a signifigant chance my board will arrive damaged?
Answer: No. We have been packing and shipping surfboards since 2004. In the beginning, we had our share of shipping damage. But, this allowed us to see exactly what shipping hazards were out there. We've shipped several hundred boards, tried several different methods and materials, talked to numerous shipping reps, and went through good old trial and error. Today, we believe our packing method is unmatched by anyone. We take pride in our packing. It is the key to our business and we are confident that your board will arrive unscathed, in perfect condition. We do not charge extra for packing, yet we use about $10-$15 in materials and spend at 1-2 hours packing a single board.
Q-5: How will you pack my surfboard so it's safe?
Answer: Wood. Cardboard is weak, even when combined with foam. Your surfboard will be shipped in a wooden crate. We're not giving away all of our packing secrets, but we have not had one single damaged surfboard using our latest crate design.
Q-6: Can I return my surfboard if I do not like it?
Answer: Yes. Although we have never had a board returned for this reason, we will accept a return. Here are the conditions:
1.) The surfboard must be returned with 10 business days from when the customer receives the surfboard.
2.) The surfboard is to have NEVER been used, waxed or damaged by the customer. Any trace evidence of wax, use or damage will completely cancel out our refund policy. We will refuse the return or charge the customer according to the respective damage and devaluation.
3.) The customer is responsible for creating the return shipment.
4.) The customer must pay the return shipment cost as well as a 10% restocking fee.
5.) If the surfboard is damaged in the return shipment, the customer must pay for the repair and devaluation of the surfboard. We recommend that the customer insures the return shipment for the full amount of the board.
An undamaged return is a situation we try to avoid by making sure our customer is buying the right surfboard. See the "Choosing the right board section"" of our info page
Q-7: Can I order a custom surfboard?
Answer: No. We do not take custom orders. But, please email us if there is something you want that we don't have. There may be a chance we can add it to our next order.
2.) Ordering
2.1: The Primal Surfboards Experience
Ordering a surfboard from Primalsurfboards.com is a unique experience. In some ways, it is easier than buying a board from a brick-and-mortar surf shop. Obviously, you don't have to drive. But more importantly, you can browse our entire inventory, about 100-300 boards, in the blink of an eye. High-quality pictures, dimensions, tail and fin specifications are all available for every single board in inventory. Try checking out 100 boards at a any other surf shop, it would take you hours if they even let you touch them!
2.2: Choosing the Right Board
We want our customers to order the right board. Here are some ways we make this happen...
1.) High-Quality Pictures - we spend hours photographing our surfboards with a high-tech camera and lighting set-up. Then, photoshopping so the color looks accurate. What you see is what you get.
2.) Dimensions, Details and Specifications - we also spend a lot of time providing you the information you'll need to know like width, thickness, fin system, type of tail, model description, what type of waves the baord is good for, etc.
3.) Customer Service - We love it when a customer calls us about a surfboard. You can't physically touch the board you might want, but we can. Call us and ask us if it feels a little beefy or too thin for your height and weight. We'll answer any question you might have. CALL PRIMAL SURF SHOP @ 609-264-1999
2.3: Ordering by Phone
We prefer our customers to order by phone. It gives you, the customer, a chance to ask any questions you might have and we can be sure you're getting the right board. Plus, it helps us build a better business. Ordering a board is a bit more complicated than buying a book from Amazon. Let us help you through it.
Here is how a phone order usually goes..
1.) Customer calls - "High, I'm interested in JS#44461."
2.) Questions - Customer: "It says it's 2-3/8" thick, does it actually feel thick?" Primal: "I'm looking at the stringer and it IS 2-3/8" thick. It doesn't feel super thick, but JS has a way of hiding foam to get max flotation w/o making it too boxy. How much do you weigh?"
3.) Purchase - Customer provides credit card info, shipping and billing address
4.) Confirmation - We send the customer an email with a shipment tracking number and invoice. Then the customer receives the surfboard in 3-5 business days.
TO ORDER: CALL PRIMAL SURF SHOP @ 609-264-1999
2.4: Ordering by the Web
Our customers can also place orders, via the web, through our ecommerce-enabled website. On every surfboard page, you'll find a link to take you to that surfboard in our online store
3.) Shipping
3.1: Time
Standard surfboard shipments usually take between 3 to 5 business days to arrive at destinations within the continental United States. Special shipments and all other destinations can call 609-264-1999 or email us for special shipping ime estimates.
3.2: Cost
Standard surfboard shipments cost a flat rate of $49.00 for surfboards under 6'4" in length (6'3" and under) being shipped to anywhere within the continental United States - $99.00 for surfboards 6'4" to 7'10" in length being shipped to anywhere within the continental United States. For boards bigger than 7'10" and shipping destinations outside the continental U.S., please call (609) 264-1999 or email mike@psurf.com for a special shipping quote.
3.3: Shipping Damage Policy
In the rare occurence that a surfboard arrives to a customer with shipping damage, we rectify the situation in 1 of 3 ways: 1.) We send out a new board, and get the damaged board back. 2.) Issue a full refund, and get the damaged board back or 3.) Pay for the full repair and devaluation of the surfboard.
In almost all cases, the choice will be up to the customer.
The customer is required to do 3 simple things to complete a damaged board return or exchange: 1.) Photograph the damage and email the photos to mike@psurf.com. 2.) Make the board available for shipping inspectors and 3.) Help us to return the damaged board to Primal Surf (all you have to do is put the board back in the box, seal it, attached provided shipping labels and make the package available to be picked up). The customer NOT responsible for return shipping costs or any additional costs in the case of shipping damage.
3.4: Return Policy
Surfboard returns are accepted ONLY if each one of the following conditions are fully met:
1.) The surfboard is to have NEVER been used, waxed or damaged by the customer. Any trace evidence of wax, use or damage will completely cancel out our refund policy. We will refuse the return or charge the customer according to the respective damage and devaluation.
2.) The surfboard must be returned with 10 business days from when the customer receives the surfboard.
3.) The customer is responsible for creating the return shipment.
4.) The customer must pay the return shipment cost as well as a 10% restocking fee.
5.) If the surfboard is damaged in the return shipment, the customer must pay for the repair and devaluation of the surfboard. We recommend that the customer insures the return shipment for the full amount of the board.
An undamaged return is a situation we try to avoid by making sure our customer is buying the right surfboard. See the "Choosing the right board section"" of our info page
Legal Policy
Welcome to the Primalsurfboards.com Web Site (the "Site"). Primal Surf LLC provides this Site as a service to its customers. Please review the following basic rules that govern your use of our Site (the "Agreement"). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.
Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. Primal Surf LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Psurf.com web site following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this web site.
01. USAGE RESTRICTIONS INTELLECTUAL PROPERTY
All of the content you see and hear on the Primalsurfboards.com web site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Primal Surf LLC, one of its affiliates or by third parties who have licensed their materials to Primal Surf LLC. The entire content of the Psurf.com web site is copyrighted as a collective work under U.S. copyright laws, and coordination, arrangement and enhancement of the content.
The content of the Primalsurfboards.com web site, and the site as a whole, are intended solely for the personal, noncommercial use by the users of our site. You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.
No right, title or interest in any content or materials is transferred to you as a result of any such activities. Primal Surf LLC reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this web site.
Primal Surf is a federally registered trademark. Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Primal Surf LLC.
02. USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Psurf.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain Primal Surf LLC property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Primal Surf LLC of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, Primal Surf LLC will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Primal Surf LLC is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.
03. PRICING POLICY
At Primalsurfboards.com, our commitment is to offer convenience, service, and product availability on-line at compelling prices every day, with certain limited time offerings of merchandise at promotional prices. While merchandise offered on-line at Primalsurfboards.com will usually be priced the same as merchandise offered at our affiliate Primal Surf stores, in some cases, Primal Surf stores may have different prices or promotional events at different times.
04. COLORS
We have done our best to display as accurately as possible the colors of the products shown on the Primalsurfboards.com web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
05. CORRECTION OF ERRORS AND INACCURACIES
The information of the Primalsurfboards.com web site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your Primalsurfboards.com purchase you may return it with the original Primalsurfboards.com packing receipt. Please see our Return Policy.
06. TYPOGRAPHICAL ERRORS
In the event an Primalsurfboards.com product is listed at an incorrect price due to typographical error or systems error, Primalsurfboards.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Primalsurfboards.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Psurf.com shall issue a credit to your credit card account in the amount of the incorrect price.
07. TERM; TERMINATION
These terms and conditions are applicable to you upon your accessing the site/ or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by Primalsurfboards.com without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
08. NOTICE
Primalsurfboards.com may deliver notice to you by means of electronic mail, a general notice on the site, or by written communication delivered by first class U.S. mail to your address on record in Primalsurfboards.com account information.
09. ENFORCEMENT OF TERMS AND CONDITIONS
By accessing and using the Primalsurfboards.com web site, you agree that your access to and use of the Primalsurfboards.com web site is subject to these Terms and Conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the State of New Jersey, United States of America.
10. USE OF SITE
Harassment in any manner or form of the site, including via e-mail, chat, and forum messaging or by obscene or abusive language is strictly forbidden. Impersonation of others, including an Primal Surf LLC or other licensed employee, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization.
11. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Primal Surf LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorney's fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
12. THIRD PARTY LINKS
In an attempt to provide increased value to our visitors, Primal Surf LLC may choose various third-party web sites to link to from its own site. However, even if the third party is affiliated with Primal Surf LLC, Primal Surf LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Primal Surf LLC. Primal Surf LLC has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. None the less, Primal Surf LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its site, but for sites it links to as well (including if a specific link does not work).
13. DISCLAIMER
THIS SITE AND THE MATERIALS AND PRODUCTS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, PRIMAL SURF LLC DISCLAIMS WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMNT. PRIMAL SURF LLC DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PRIMAL SURF LLC DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
14. LIMITATION OF LIABILITY
PRIMAL SURF LLC SHALL NOT BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE OR THE PERFORMANCE OF THE PRODUCTS, EVEN IF PRIMAL SURF LLC HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Privacy Policy
Primalsurfboards.com collects customer information in an effort to improve our customer's shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, e-mail and postal address and credit card numbers, that you provide to us when you place an order or when you save your information with us. Primalsurfboards.com may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary e-mail messages related to your order - such as an order confirmation notice. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. Primalsurfboards.com recognizes that it must maintain and use customer information responsibly.
Primal Surf LLC will not rent or sell your e-mail address for any reason. We do not share credit card information with third parties except for the purpose of processing payment for products you've ordered and as required by law.
NOTE TO KIDS
If you are under the age of 13, you are not permitted to submit any personal information to Primalsurfboards.com. Primalsurfboards.com is intended for users who are 13 years of age and older.
SECURITY
When ordering with us, we want our customers to feel confident that their personal information and credit card data is completely safe. On Primalsurfboards.com, we employ 128-bit Secure Sockets Layer (SSL) technology that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed.
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Mike working on some surfboard photos:
Mike trying his new JS "Parko":
Team rider Tom Cooker in Costa Rica:
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